Author(s): Selma KAHRAMAN, Arzu T?MU├ç?N
In this study the case of benefit from health services of Syrian refugees living in ?anl?urfa is investigated and this study was carried out qualitatively to find out their satisfaction from Nursing Services. The sample consists of 86 Syrian families that know Turkish and that applied to health services in January and February and hospitalized for at least 2 days in any of public or university hospitals. The data were collected by means of questionnaire and satisfaction with nursing scale. The data was assessed descriptive statistics and Mann Whitney U, Kruskal Walls test. It was identified that 30.2% of the Syrian refugees participating in this study were in the range of age 21-30 and that 51.2% of them were female. It was found that 32.6% of Syrian refugees were illiterate and that 65.1% of them was married and 60.3% of them have at least 4 children. When the reasons for Syrian refuges not to necessarily apply for health services are examined, 64.3% expressed that; “health staff did not know their native languages”, therefore they did not apply for health services, while 23.8% stated that health staff behaved them badly. For Syrian refuges, the mean of satisfaction from nursing scales was calculated as 63,57±20,45. The refugees especially who has higher education, who are being married, and fathers give higher scores (p < 0.05). it was identified that Syrian refugee families live in bad and negative conditions; that they utilize health services in emergency cases. It’s determined that Syrian refugee families they are satisfied with health services.