THE MEASUREMENT SERVICE QUALITY IN THE HEALTH SECTOR BY MEANS OF SERVPERF SCALE: ?THE EXAMPLE OF SEREFL?KOCH?SAR STATE HOSPITAL?

Abstract

Author(s): Levent SONGUR Abdullah TURAN G繹k癟en SONGUR

In this study, ?t has been intended to measure the perception level of quality of service in health sector which is one of the most important service sector in Turkey. The SERVFERF tecnique has been used to measure the quality of service that the health services sector offered to patients of public hospitals. Due to limited time and material facilities, article has been limited to the Sereflikochisar State Hospital which oparetes in the district of Sereflikochisar. The study data, have been collected from the patients, with face to face survey method, who under treatment in various medical units of the hospital, 385 pieces available survey have been obtained. The result of the research findings have been found to be a high level of perception in the patients, policlinic examination rooms clean-looking, hygienic of research in blood and so on to be used vehicles and devices, laboratory staff help patients and their behaviors and levels of sufficient. In addition, as a result of the carried out tests of hypotheses, the patients showed significant difference about that they receive service’s perception from Sereflikochisar State Hospital according to their gender, education, residence, occupation and income.

Announcements

You can send your paper at https://www.scholarscentral.org/submissions/international-social-research.html

  • The Journal of International Social Research / Uluslararas覺 Sosyal Arat覺rmalar Dergisi ISSN: 1307-9581, an international, peer-reviewed, on the web publication, from 2007 will be issued least four times annualy.
  • Our journal is an independent academic publication based on research in social sciences, contributing to its field and trying to publish scientific articles that will bring innovation to the original and social sciences.
  • The journal has got an international editorial board and referee board, mainly embodied from the each individually professional on the social research fields.
  • Uluslararas覺 Sosyal Arat覺rmalar Dergisi / The Journal of International Social Research became a member of Cross Reff since 2014 and started to assign DOI numbers to the articles. image
Google scholar citation report
Citations : 27

The Journal of International Social Research received 27 citations as per google scholar report

The Journal of International Social Research peer review process verified by publons
Get the App