THE EFFECT OF SERVANT LEADERSHIP ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR AND PERFORMANCE OF EMPLOYEE: A RESEARCH ON HOTEL MANAGEMENTS IN GAZIANTEP

Abstract

Author(s): Mustafa TA?LIYAN*? Beng├╝ HIRLAK** Melda HARBALIO?LU

The main objective of this research is to determine the relation among applications of servant leadership in hotel managements and organizational citizenship and performance of employees along with their effect on each other. Furthermore, determining whether these variables change in respect to some demographic qualifications is among the aim of this research. A questionnaire is used in order to collect data for this research. To that end, the questionnaire is conducted to 260 employees working in hotels having tourism operation license in Gaziantep. According to the result of correlation analysis, a significant degree of positive correlation among servant leadership dimensions and organizational citizenship behavior dimensions and level of employees’ performance has been determined. When regression analysis is examined, variables such as altruism, courtesy, civic virtue, conscientiousness, sportsmanship and employee’s performance can be explained by five independent variables of servant leadership dimensions

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