INVESTIGATION OF THE SATISFACTION WITH PERFORMANCE APPRAISAL SYSTEM AND PERCEIVED SYSTEM KNOWLEDGE IN THE CONTEXT OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Abstract

Author(s): Esra ERENLER TEKMEN Kerem KAPTANGÄ°L

The aim of this study is to determine whether satisfaction with the performance appraisal system and perceived system knowledge are related to employees' tendency to display organizational citizenship behavior. In addition, whether the satisfaction with the performance appraisal system and the perceived system knowledge differ between the managers and the other employees are examined within the scope of the study. For this purpose, a quantitative study was conducted with the data obtained from the employees of a five-star hotel in Antalya which is a ring of one of a hotel chain and has a performance appraisal system. The results of the study indicated that satisfaction with the performance appraisal system and having knowledge about the system has an impact on employees' tendency to display organizational citizenship behavior. In addition, it was determined that satisfaction with the performance appraisal system did not differ according to being a manager or not but the perceived system knowledge showed differentiation in terms of given control variable.

Announcements

You can send your paper at Online Submission System

  • The Journal of International Social Research / Uluslararası Sosyal Araştırmalar Dergisi ISSN: 1307-9581, an international, peer-reviewed, on the web publication, from 2007 will be issued least four times annualy.
  • Our journal is an independent academic publication based on research in social sciences, contributing to its field and trying to publish scientific articles that will bring innovation to the original and social sciences.
  • The journal has got an international editorial board and referee board, mainly embodied from the each individually professional on the social research fields.
  • Uluslararası Sosyal Araştırmalar Dergisi / The Journal of International Social Research became a member of Cross Reff since 2014 and started to assign DOI numbers to the articles. image
Google Scholar citation report
Citations : 7760

The Journal of International Social Research received 7760 citations as per Google Scholar report

The Journal of International Social Research peer review process verified by publons
Get the App