EXECUTIVE FEATURES AFFECTING THE CARING OF QUALITY ASSURANCE SYSTEMS

Abstract

Author(s): Kas?m KAYA

The purpose of this study is to evaluate attitudes of managers at Food Industry Enterprises towards Quality Assurance Systems (QAS). Kruskal-Wallis test was used to analyze the hypotheses and results of the surveys conducted with the company officials. Age, position, level of education and experience play a role in enterprises’ caring QAS, according to results of the analysis. Considering mean rank of level of education, university graduates with a mean rank of 64.58 have a more positive attitude than graduates of high school and secondary school towards the factor that QAS increases productivity and reduces customer complaints. It was also determined that company officials at the age of 20-29 considering age factor, managers with an experience of 15 years and over considering experience factor and enterprise directors considering position factor have a more positive attitudes compared to other groups. It is possible to state that young managers with little experience have a positive attitude towards the factor that QAS gives the enterprise an opportunity to compete.

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