Author(s): Elena Nancy*
Smart cities are envisioned as urban environments that leverage technology to enhance the quality of life for residents. However, the success of smart cities hinges on more than just technological advancements. To achieve inclusive and sustainable development, a humanistic approach to infrastructure management is imperative. This research article explores the significance of empowering citizens within the context of smart cities through human-centered infrastructure management. It delves into the principles, challenges, and benefits of this approach, highlighting how it fosters community engagement, equity, and social cohesion. The article also presents case studies that exemplify successful implementation and offers recommendations for policymakers, urban planners, and stakeholders to ensure that smart cities truly prioritize the well-being and participation of their residents. The connection between civil urban infrastructure and smart cities is strong due to the common goal of fulfilling public service demands. Infrastructure management contributes to the development, evolution, and sustainability of smart cities. The main problem with traditional approaches to the development, evolution, and sustainability of smart cities is the lack of a holistic, integrated vision of infrastructure management. The main objective of this research is to introduce an infrastructure management humanistic approach with a smart city conceptual model that also considers an educational perspective.