Author(s): Riza GOKLER*

The main purpose of this study is to determine the burnout levels of hospital employeesand to explain whether there is a difference in burnout levels according to demographic variables. In this study, "Maslach Burnout Inventory", developed by Maslach and Jackson and adapted to Turkish by Ergin, was used to measure the burnout levels of the employees. The sample of the study consisted of Medical Social Workers.

For data collection, the participant information form which was prepared in the light of the literature and Maslach Burnout Scale which determined burnout levels, were used, and the results were evaluated statistically. SPSS 16.0 software was used for data analysis. In the research, the definition of social work, the definition of medical social work, the definition of burnout, its dimensions and stages, and subsequently, factors affecting burnout and burnout models, effects, consequences and prevention of burnout, and evaluation of burnout levels of medical social workers were discussed.

In the data analysis section of the research, the relationship between demographic characteristics, emotional exhaustion score, depersonalization score, low personal accomplishment score and overall burnout mean scores were explained. The average burnout levels of the Medical Social Workers participating in the study were as follows: The average level of emotional exhaustion was 41.68; the average of the depersonalization level 25.13 and personal failure was found to be 29.39.

There was no significant difference between gender and burnout level (p=0.268>0.050). As a result of the one –way analysis of variance conducted to determine whether the burnout levels of medical social workers differ significantly according to the general score and the service time variable, the difference between the group averages was found to be statistically significant. (p = 0.002 <0.050).


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