ARE YOU FAKE OR REAL? THE ROLE OF EMOTIONAL LABOR ON LEADER-MEMBER EXCHANGE

Abstract

Author(s): Cem KAHYA

The main purpose of this study is to find out the relationship between emotional labor and leader-member exchange. With this finding, it was tried to answer the question whether the emotional labor exhibited by the employees had a significant effect on the quality of the relationship between the supervisors and the employees, and if so, in what direction. In order to realize this aim, a questionnaire was conducted on 174 health personnel working in Bayburt Province. After the required analysis, it was found that emotional labor had a significant and positive effect on the leader-member exchange and this effect was created by genuine acting as one of the dimensions of emotional labor. There was no significant cause-effect relationship between surface acting or deep acting and leader-member exchange.

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