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A COMPARATIVE ASSESSMENT ON WORKPLACE INCIVILITY AND NEGATIVE WORKPLACE BEHAVIORS

Abstract

Author(s): Ça?da? I?IKAY

The aim of this study is to compare workplace incivility and other negative workplace behaviors and to reveal the relationships between them. Workplace incivility is a low-intensity deviation behavior in which the intention to harm the targeted person is unclear, the rules of mutual respect in the workplace are violated. There are three main characteristics of workplace incivility. These can be listed as violations of organizational norms and mutual respect, uncertainty of intent to harm, and low violence. In addition, physical attack does not occur within the scope of workplace incivility. The process of incivility in the workplace is demonstrated by the spiral of incivility. Uncivil behavior can occur between two or more parties. Behaviors such as senior employee shouting at the other employee, disdaining him, not listening, calling him humiliating names, not thanking him for his efforts, breaking the employee's decisions, ignoring him, not being invited to lunch are uncivil behaviors that are encountered in the workplace. It is seen that there are similarities between workplace incivility and other negative behaviors seen in the workplace and therefore there is problem in distinguishing these types of behavior from each other. Then, the concepts of bullying, mobbing, aggression, violence, deviation and counterproductive work behavior and workplace incivility were compared. According to this comparison workplace incivility; it differs from other negative behaviors in terms of degree, duration and intention and expresses a more moderate situation. In addition, recommendations were made in line with the results.

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